Privacy Policy

1. Introduction

Coach Flex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect the following types of information that you voluntarily provide to us:

  • Account Information: When you register, we collect your name, email address, phone number, and authentication information.
  • Profile Information: Your age, gender, height, weight, fitness goals, and fitness level.
  • Health and Fitness Data: Information about your workouts, exercise performance, nutrition habits, body measurements, and progress photos.
  • Communication Data: Information you provide when you contact us for support or communicate with our AI coach.
  • Subscription Information: Payment details are collected by the app store platforms (Apple App Store or Google Play Store), not directly by us.

2.2 Information Collected Automatically

When you use our Service, we may automatically collect:

  • Device Information: Device type, operating system, unique device identifiers, IP address, mobile network information, and device settings.
  • Usage Data: How you interact with our app, including workout completion, features used, time spent in the app, and app performance data.
  • Location Information: General location information based on IP address or more precise location if enabled (for finding nearby gyms or tracking outdoor workouts).

2.3 Information from Third Parties

We may receive information about you from third-party sources:

  • Health Apps: If you connect our app with Apple Health, Google Fit, or other health platforms.
  • Social Media: If you connect your social media accounts to our Service.
  • Service Providers: Information from our partners, such as technical services, analytics providers, or advertising networks.

3. How We Use Your Information

We use your information for the following purposes:

3.1 To Provide Our Service

  • Creating and managing your account
  • Delivering personalized workout plans and nutrition recommendations
  • Processing transactions and fulfilling orders
  • Enabling AI coaching features
  • Tracking your progress and performance

3.2 To Improve Our Service

  • Analyzing usage patterns to enhance user experience
  • Developing new features and functionality
  • Troubleshooting issues and optimizing performance
  • Training and improving our AI coaching algorithms

3.3 To Communicate With You

  • Sending service-related notifications and updates
  • Responding to your inquiries and support requests
  • Providing information about features, updates, or offers
  • Sending reminders and motivational messages
  • Enforcing our Terms and Conditions
  • Protecting the security and integrity of our Service
  • Complying with legal obligations and responding to legal requests
  • Detecting and preventing fraudulent or unauthorized activities

4. AI Features and Data Processing

4.1 AI Coaching

Our Service includes AI-powered coaching features that:

  • Analyze your workout data and performance
  • Generate personalized recommendations and feedback
  • Provide form corrections and technique advice
  • Adjust your fitness plan based on your progress

4.2 Training and Improvement

To improve our AI coaching capabilities, we may:

  • Use anonymized or pseudonymized user data to train our algorithms
  • Analyze patterns across user data to improve recommendations
  • Have human reviewers assess AI performance using anonymized data

4.3 AI Data Control

You can:

  • Opt out of having your data used for AI training
  • Request that specific data not be processed by our AI
  • Turn off certain AI features while continuing to use the app

5. How We Share Your Information

5.1 Service Providers

We may share your information with third-party service providers who:

  • Assist with app hosting and maintenance
  • Process payments and handle subscriptions
  • Provide analytics and performance monitoring
  • Support customer service and communication

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your information.

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).

We may share your information with third parties when you have given us your consent to do so.

5.5 What We Don't Share

We do not:

  • Sell your personal information to third parties
  • Share your health data for advertising purposes
  • Provide your personal information to unaffiliated third parties for their direct marketing

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you delete your account, we will delete or anonymize your information, unless we are legally required to retain certain information.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Control

You may:

  • Access, correct, or update your personal information
  • Request deletion of your personal information
  • Export your data in a portable format
  • Restrict certain processing of your information
  • Withdraw consent for optional data processing

7.2 How to Exercise Your Rights

To exercise these rights, you can:

  • Use the privacy controls in the app settings
  • Contact us at privacy@coachflex.app
  • Submit a request through our support system

7.3 Response Timeline

We will respond to your request within 30 days. In certain cases, we may extend this period or limit our response due to legal requirements or legitimate interests.

8. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of sensitive data
  • Secure authentication systems
  • Regular security assessments
  • Employee access controls and training
  • Regular system monitoring and testing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country.

If we transfer your information to other countries, we will:

  • Ensure appropriate safeguards are in place
  • Use approved data transfer mechanisms
  • Comply with applicable data protection laws

10. Children's Privacy

Our Service is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Our Service may contain links to third-party websites, plugins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party services and are not responsible for their privacy statements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending an in-app notification or email

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted.

By using our Service, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Service.

14. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • The right to know what personal information we collect
  • The right to delete your personal information
  • The right to opt-out of the sale of your personal information
  • The right to non-discrimination for exercising your privacy rights

We do not sell personal information as defined by the CCPA/CPRA.

15. European Economic Area (EEA) and UK Users

If you are in the EEA or UK, you have rights under the General Data Protection Regulation (GDPR) and UK GDPR:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making and profiling

Our legal bases for processing your information include:

  • Performance of contract
  • Legitimate interests
  • Consent
  • Legal obligation

For data subject requests or questions about GDPR compliance, please contact our Data Protection Officer at dpo@coachflex.app.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

  • Email: privacy@coachflex.app

By using Coach Flex, you acknowledge that you have read this Privacy Policy and understand its contents.